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ãšã³ã¿ãŒãã©ã€ãº | 5,400å | 4,200å |
ã¢ã«ãã£ã¡ãããã©ã³ | – | 12,000å |
â»ã¹ã¿ã³ããŒãã»ãããã§ãã·ã§ãã«ã»ãšã³ã¿ãŒãã©ã€ãºãã©ã³ã¯ã15æ¥éã®ç¡æãã©ã€ã¢ã«ãå©çšã§ããŸãã
3. HubspotïŒããã¹ãããïŒ

Hubspotã¯ãç¡æãã䜿ããCRMããŒã«ã§ããå¶æ¥æ åœè ãšããŒã±ãã£ã³ã°æ åœè ã®äž¡è ã«ãšã£ãŠåœ¹ã«ç«ã€æ©èœãè±å¯ã«æèŒãããŠããŸãã
å¶æ¥ãæ¯æŽããæ©èœãšããŠã¯ã
- 売ãäžãç®æšã«å¯Ÿããå¶æ¥ã®é²æç®¡ç
- ã³ã³ã¿ã¯ãæ å ±ã®ç®¡ç
- åè«ããšã®ã¿ã¹ã¯ç®¡ç
ãšãã£ããã®ããããããŒã å ã§ã®åè«ç¶æ³ã®å ±æããããŒã¿ã®æŽçã«æŽ»çšããããšãã§ããŸãã
ãŸããã©ã³ãã£ã³ã°ããŒãžã®äœæããã£ãããããã®äœæãEã¡ãŒã«ã®äžæ¬éä¿¡ãªã©ãããŒã±ãã£ã³ã°æ åœè ã®æ¥åãå¹çåããæ©èœãè±å¯ã§ãã
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ãã€ãã¥ãŒããSansanãSUBARUãªã©ãäžçã§78,000以äžã®äŒæ¥ã«å°å
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ç¡æ | 0å | 0å |
Starter | 6,000å | 4,800å |
Professional | 60,000å | 48,000å |
Enterprise | 144,000å | 144,000å |
4. FlexCRMïŒãã¬ãã¯ã¹CRMïŒ

FlexCRMã¯ã顧客管çã»å¶æ¥æ¯æŽã»ããŒã±ãã£ã³ã°ã»ãŠãŒã¶ãŒãµããŒãã»æ¥åããã»ã¹ç®¡çã»ã¯ãŒã¯ãããŒãšãã£ã6ã€ã®èŠç¹ãããCRMãã·ã³ãã«ã«å®çŸã§ããã¯ã©ãŠãããŒã«ã§ããç¡æãã©ã³ããããããèŠæš¡ã®å°ããªäŒæ¥ã§ãæè»œã«CRMãå°å ¥ã§ããŸãã
èªç±ã«ã«ã¹ã¿ãã€ãºã§ããå ±æããŒã¿ããŒã¹ã掻çšããæ¥åã«å¿ èŠãªã¡ãã¥ãŒãå°éç¥èãªãã§èªäœå¯èœãªããšãç¹åŸŽã§ããéèŠãªé¡§å®¢æ å ±ãç°¡åã«ç€Ÿå ã§äžå 管çããããšãã§ããŸãã
ãã«ãããã€ã¹ã«å¯Ÿå¿ããŠããã䜿çšãã端æ«ã®çš®é¡ãå¶éããŸãããæéãå Žæã«ããããããããããããã€ã¹ããããŒã¿ããŒã¹ã«ã¢ã¯ã»ã¹ã§ããŸãã
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ã¹ã¿ã³ããŒã | 1,200å |
ãã¬ãã¢ã | 2,000å |
ãšã³ã¿ãŒãã©ã€ãº | ãªãŒãã³äŸ¡æ Œ |
5. Ambassador Relations ToolïŒARTïŒ

Ambassador Relations Toolã¯ã顧客ã®åºæ¬ããŒã¿ãåè«ã»å¯Ÿå¿å±¥æŽããã·ã³ãã«ã«äžå 管çã§ããã¯ã©ãŠãããŒã«ã§ããããããåéã®é¡§å®¢æ å ±ã«åãããŠãããŒã¿é ç®ã管çããããããã«èªç±ã«ã«ã¹ã¿ãã€ãºããããšãã§ããŸãã
ããŸããŸãªããŒã±ãã£ã³ã°æœçãèªååã§ãããMAïŒããŒã±ãã£ã³ã°ãªãŒãã¡ãŒã·ã§ã³ïŒããããŠãŒã¶ãŒã®è¡åã«åãããŠã¹ãããã¡ãŒã«ãèªåéä¿¡ã§ãããã¡ãŒã«ããŒã±ãã£ã³ã°ãã«å¯Ÿå¿ããŠããããšãé åã§ãã
NPSèšæž¬ãåææ©èœãªã©ãå«ãããããŒã±ãã£ã³ã°ã«æ¬ ãããªãè±å¯ãªæ©èœããå šãŠç¡æã§å©çšã§ããŸããã³ã¹ããæããŠBtoCäŒæ¥åãã·ã¹ãã ãå°å ¥ãããäŒæ¥ãããŠãŒã¶ãŒã®ãªããŒãçãã¢ãããããäŒæ¥ã«ããããã§ãã
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ããªãŒãã©ã³ | ç¡æ |
ã¯ã©ãŠããã©ã³ | 26,800å |
ã¯ã©ãŠãBãã©ã³ | 100,000å |
ãµãŒãèšçœ®ãã©ã³ | å¥éèŠç©ã |
6.ããªãŒãŠã§ã€é¡§å®¢ç®¡ç

ããªãŒãŠã§ã€é¡§å®¢ç®¡çã¯ãå©çšäººæ°3人ãŸã§ããŸã1,000ããŒã¿ãŸã§ç¡æã§å©çšã§ããã¯ã©ãŠã管çã·ã¹ãã ã§ããç»é¢ã®ãã¶ã€ã³ãã·ã³ãã«ã«èšèšãããŠããã誰ã§ãç°¡åã«æäœã§ããŸãã
管çãããæ å ±ããšã«ãé ç®ãèªç±ã«ã«ã¹ã¿ãã€ãºã§ããããšãç¹åŸŽã§ããåŸæ¥å¡ã»ãŠãŒã¶ãŒã»ååã»ååãªã©ãããŸããŸãªããŒã¿ã䜿ããããããŒã¿ããŒã¹ã§ç®¡çã§ããŸããç°¡åãªå°åž³ã§ããã°ã10åçšåºŠã§äœæã§ããã§ãããã
ExcelãGoogleã¹ãã¬ããã·ãŒããªã©ã掻çšããã°ãããã«ããŒã¿ããŒã¹ãäœæããŠå ±æã§ããŸããç¡æçãšææçã®ã¿ã«åããããã·ã³ãã«ãªæéäœç³»ãé åã§ããCRMãæè»œã«å°å ¥ãããäŒæ¥ã«åããŠããŸãã
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ç¡æç | ç¡æ |
ææç | 2,980åïŒçšæïŒ |
ææã®ã¯ã©ãŠãå顧客管çã·ã¹ãã ãããã6éž
1.SalesforceïŒã»ãŒã«ã¹ãã©ãŒã¹ïŒ

Salesforceã¯ãæ ªåŒäŒç€Ÿã»ãŒã«ã¹ãã©ãŒã¹ã»ãããã³ã ãæäŸããŠããã¯ã©ãŠãå顧客管çããŒã«ã§ãã
ãããŸã§ã«15äžç€Ÿä»¥äžãå°å ¥ãããäžçã§æã䜿ãããŠãã顧客管çããŒã«ãšèšãããŠããŸãã
顧客管çã ãã§ãªããæ¡ä»¶ç®¡çãèŠèŸŒã¿é¡§å®¢ã®éæãåæãªã©ã®æ©èœãè±å¯ã§ã«ã¹ã¿ãã€ãºæ§ã«ãåªããŠããŸãã
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åºãèŠæš¡ã®äŒæ¥ã§æŽ»çšãããŠããŸãã
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Salesforce Essentials | 3,000å |
Lightning Professional | 9,000å |
Lightning Enterprise | 18,000å |
Lightning Unlimited | 36,000å |
â»Salesforce Essentialsã¯14æ¥éããã®ä»ã®ãã©ã³ã¯30æ¥éã®ç¡æãã©ã€ã¢ã«ãå©çšã§ããŸãã
2. SensesïŒã»ã³ã·ãŒãºïŒ

Sensesã¯ãæ ªåŒäŒç€Ÿãããªã«ãæäŸããŠããã¯ã©ãŠãå顧客管çããŒã«ã§ãã
å¶æ¥æ¯æŽãããããã®æ©èœãäžå¿ã§ãå¶æ¥æ¡ä»¶ã«é¢ããæ å ±ã®äžå 管çãã«ãŒã圢åŒã§ã®æ¡ä»¶ç®¡çãå¯èœã§ããç»é²ããã顧客æ å ±ãæ¡ä»¶ãã¢ã¯ã·ã§ã³ã®æ å ±ãAIãåæããæ¬¡ã«ãã¹ãã¢ã¯ã·ã§ã³ãæããŠã ããã®ã§ãå¶æ¥ã®çç£æ§ãäžããããšãã§ããŸãã
ãŸããååºæ å ±ãæ¡ä»¶æ å ±ãååŒå æ å ±ãšãã£ãå¹ åºãããŒã¿ãäžæ¬ç®¡çã§ããå€éšãµãŒãã¹ãšã®é£æºã«åŒ·ãç¹ãç¹åŸŽã§ãã
å°å ¥æã®æ¯æŽã ãã§ãªãããã£ãããã¡ãŒã«ã§èŠæã質åãåãããªã©ãéçšå®çãŸã§ãµããŒãããŠããããã®ã§ã顧客管çããŒã«ã®å°å ¥ãåããŠã®æ¹ã§ãå®å¿ã§ãããã
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ããŸããããŒã ãºãããŠãã¬ããžã§ã³ãZäŒãªã©ãå€ãã®æ¥çš®ã®äŒæ¥ã§å°å
¥ãããŠããŸãã
BtoBãBtoCã®äž¡æ¹ã®å¶æ¥ã¿ã€ãã§æŽ»çšãããŠããŸãã
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ãã©ã³ | æé¡ïŒãŠãŒã¶ãŒ |
Starter | 5,000å |
Growth | 10,000å |
Enterprise | èŠåãåãã |
â»Starterã»Growthãã©ã³ã¯ã14æ¥éã®ç¡æãã©ã€ã¢ã«ãå©çšã§ããŸãã
3. ã¡ãã ã

ã¡ãã ãã¯ãæ ªåŒäŒç€ŸãžãŒããŒãæäŸããŠããã¯ã©ãŠãå顧客管çããŒã«ã§ãã
å¿ èŠãªæ©èœã ããæèŒããã·ã³ãã«ãªèšèšãç¹åŸŽã§ã誰ã§ãç°¡åã«æäœããããšãã§ããŸãããŸãã顧客管çã®ããŒã¿ããŒã¹é ç®ãèªç±ã«èšèšã§ãããªã©ãã«ã¹ã¿ãã€ãºæ§ãæçŸ€ã§ãã
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ãªãŒãºããã«ãªäŸ¡æ Œèšå®ã«ãªã£ãŠããã®ã§ãåããŠCRMãäœ¿ãæ¹ããäžå°äŒæ¥ã®æ¹ã«ãããããã§ãã
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äž»ã«300人以äžã®äŒæ¥ã§ã®å°å
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ã©ã€ã | 1,480å |
ã¹ã¿ã³ããŒã | 2,980å |
ãã | 4,980å |
ãšã³ã¿ãŒãã©ã€ãº | 9,800å |
â»15æ¥éã®ç¡æãã©ã€ã¢ã«ãå©çšã§ããŸãã
4. Zendesk Support

Zendesk Supportã¯ãåãåããããŒã¿ã®äžå 管çãã§ãã顧客管çããŒã«ã§ããã¡ãŒã«ãé»è©±ããã£ãããªã©ããå±ããåãåãããããã±ããããšããæŠå¿µã§ç®¡çããããšã§ãåãåããã®ç®¡çãå¹çåããããšãã§ããŸãã
ãŸãã顧客ããŒã¿ãéçŽããŠããŒã¿ãåæãã顧客ãšã©ã®ãããªãããšããããã®ããèªåã§å¯èŠåããæ©èœããããŸããããŒã¿ãå ã«é¡§å®¢å¯Ÿå¿ãæ¹åããŠãããã®ã§ã顧客æºè¶³åºŠã®åäžã«ã€ãªããããšãã§ããŸãã
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Essential | $9 | $5 |
Team | $25 | $19 |
Professional | $59 | $49 |
Enterprise | $125 | $99 |
Elite | – | $199 |
â»ç¡æãã©ã€ã¢ã«ã§Professionalãã©ã³ã®æ©èœãã詊ãå¯èœ
5. Sansan

Sansanã¯ãSansanæ ªåŒäŒç€ŸãæäŸããŠãããã¯ã©ãŠãåããžãã¹ååºç®¡çãµãŒãã¹ã§ããå°çšã¢ããªã§ååºãã¹ãã£ã³ããã ãã§ãå šç€Ÿå ±éã®æ£ç¢ºãªé¡§å®¢æ å ±ãå ¥æã§ããŸãã
å ¬éæžã¿ã®äººäºç°åæ å ±ãä»éšçœ²ã§äº€æãããååºæ å ±ãªã©ãåæ ããååºããŒã¿ãåžžã«ææ°ã®ç¶æ ã«ä¿ãŠãããšãç¹åŸŽã§ãã誰ãšã§ããªã³ã©ã€ã³ã§ååºäº€æã§ãããªã³ã©ã€ã³ååºãçºè¡ã§ããŸãã
ååºæ å ±ç®¡çãå ¥å£ãšããŠãããŒã±ãã£ã³ã°ã»ã³ã³ãã©ã€ã¢ã³ã¹ã®åŒ·åããå¶æ¥åã»çç£æ§ã®åäžã«åœ¹ç«ãŠãããããšãé åã§ãã瀟å ã«ç ã£ãŠããååºãæŽçã»çµ±åããã°ãæ°ããªããžãã¹ãã£ã³ã¹ã®åµåºã«ãã€ãªããããã§ãããã
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6. Kintone

Kintoneã¯ããµã€ããŠãºæ ªåŒäŒç€ŸãæäŸããŠããã¯ã©ãŠãå管çããŒã«ã§ããç¹å¥ãªç¥èãã¹ãã«ããªããŠããéšçœ²ãç«å Žã«é¢ä¿ãªãç°¡åã«ããŒã«ãæäœã§ããŸãã
ã·ã¹ãã æ§ç¯ãã·ã³ãã«ãªæäœã§è¡ããããšãé åã§ãããã©ãã°&ããããããµã³ãã«ã¢ããªããã®éžæã®ã¿ã§ã«ã¹ã¿ãã€ãºããããšãã§ããŸãããµã³ãã«ã¢ããªã¯ãéšçœ²ãæ¥çš®å¥ã«100çš®é¡ä»¥äžçšæãããŠãããæè»æ§ãšæ¡åŒµæ§ã«åªããŠããããšãç¹åŸŽã§ãã
æ¥çã§ã®æé«è©äŸ¡ãç²åŸããŠããã«ã¹ã¿ããŒã»ã³ã¿ãŒã§ã¯ãç¡ææéäžã§ãã£ãŠã现éšã«è³ããŸã§äžå¯§ãªãµããŒããåããããŸããããŒã«å°å ¥æãããã¡ããšãµããŒãããŠãããããäŒæ¥ã«ããããã§ãã
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顧客管çããŒã«å | ç¹åŸŽ | æéïŒæé¡ïŒ |
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Hubspot | ç¡æã§ãå¶æ¥ç®¡çã»ããŒã±ãã£ã³ã°ã®äžéãã®æ©èœã䜿ãã | 0åã144,000å |
formrun | ããã°ãæ¹åŒã«ãã顧客ã®ã¹ããŒã¿ã¹ç®¡çã顧客ãžã®å¯Ÿå¿ç¶æ³ãããŒã ã§å ±æã»å¯èŠå | 0åïœ25,800å |
FlexCRM | 顧客管çã»å¶æ¥æ¯æŽã»ããŒã±ãã£ã°ã»ãŠãŒã¶ãŒãã€ã³ããªã©ã®æ©èœãå©çšå¯èœ | 0åïœ2,000å |
Ambassador Relations Tool | 顧客æ å ±ãåè«ã»å¯Ÿå¿å±¥æŽããç°¡åã«äžå 管çã§ãã | 0åïœ100,000å |
ããªãŒãŠã§ã€é¡§å®¢ç®¡ç | å ±æãŠãŒã¶ãŒ3人ãã€1,000ããŒã¿ãŸã§ç¡æ | 0åïœ2,980å |
Senses | å¶æ¥æ å ±ãäžå 管çãAIãæ¬¡ã®ã¢ã¯ã·ã§ã³ãæããŠãããããšã§å¶æ¥ãå¹çåãå€éšãµãŒãã¹ãšã®é£æºã«åŒ·ã | 5,000åïœ10,000å â»Enterpriseãã©ã³ã¯ãèŠåãåãã |
Salesforce | æãå€ãã®äŒæ¥ã§å°å ¥ãããŠããCRMã顧客管ç以å€ã®æ©èœãè±å¯ãã«ã¹ã¿ãã€ãºãããã | 3,000åïœ36,000å |
ã¡ãã ã | å¿ èŠãªæ©èœãå³éžããã·ã³ãã«ãªèšèšã§æäœãç°¡å | 1,480åïœ9,800å |
Zendesk Support | æ§ã ãªãã£ãã«ããã®åãåãããäžå 管ç | $5ã$199 |
Sansan | ã¹ãã£ã³ããååºæ å ±ã顧客æ å ±ãšããŠç®¡çã§ãã | èŠèŠç©ã |
Kintone | ã·ã³ãã«ãªæäœã§ã·ã¹ãã ãã«ã¹ã¿ãã€ãºã§ããæè»æ§ãšæ¡åŒµæ§ã«ãåªããŠãã | 780åïœ1,500å |
ãŸãšãïŒã¯ã©ãŠãå顧客管çïŒCRMïŒã·ã¹ãã ã§æ¥åãå¹çåãããïŒ
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