formrun for Customer Support team

あらゆるコミュニケーションをカスタマーカードに集約。

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Visualization of customer relationships on the timeline.

Visualization of customer relationships on the timeline.

Information on every communication channel such as telephone calls, interview notes and Emails, are collected on the customer card. All communication history is displayed as a timeline, making it easy for everyone in the team to keep up-to-date with customer relations.

All you need to focus on is communicating with your customer.

All you need to focus on is communicating with your customer.

formrun has its own Email function, which allows you to send an Email to a customer without having to connect to your current Email address, prepare a new address or requiring complicated settings. Since the content of each mail is shared within the team, everyone can see who is handling the communication and what kind of response was sent, preventing oversights and overlapping correspondence.

Receive notifications anytime, anywhere.

Receive notifications anytime, anywhere.

You can receive notifications on the information a customer entered into a form not only by Email, but also on your browser. Of course formrun also supports chat applications, such as Slack and ChatWork. Never miss another customer notification again.

Features for Customer Support

Individual mail sending function

Send email to customers directly from cards.

Mail templates

Create templates for outgoing email. Reduce copying/pasting of fixed form sentences.

Editing of display items

Edit and customize customer information fields to be displayed.

File upload

フォームを作成するクリエイター機能で、ファイルアップロードに対応した項目を追加し、受信することができます。

Team members

Forms and customer lists can be managed by multiple people.

Bulk import

You can import your existing customer lists in bulk.