ULTRAMAN DIGITAL CARD COLLECTION | Contact Us 超人力霸王電子卡牌收藏 | 聯絡我們

Thank you for enjoying "ULTRAMAN DIGITAL CARD COLLECTION".

If you have any inquiries, please contact us from the form below.
Items with "※" mark are REQUIRED information.

Customer service operating hours: Monday to Friday 10:00-18:00 JST (excluding holidays)

For inquiries that require investigation of your usage situation, our response may take some time.
Also, depending on the content of the inquiry, such as content that we do not disclose within the service, we may refrain from providing individual responses.
Please note that we may not be able to respond to inquiries about content related to things other than "ULTRAMAN DIGITAL CARD COLLECTION", even if you contact us here.

※ We frequently encounter cases where our response is undeliverable and returns as an error email.
※ If you have specified domain reception on your device, please change your settings to be able to receive emails from "@ventus-inc.com".
※ After receiving your inquiry, we send an automatic reply email confirming receipt. If you do not receive the automatic reply email, please check your sorting settings and spam folder, etc.
If you do not receive a reply to your email for more than 3 days, the above error may have occurred. We apologize for the inconvenience, but we appreciate your understanding and ask that you check your settings again and contact us.

※ Inquiries are handled by Ventus, Inc.
※ Please refer to the following page for the privacy policy of ventus, Inc.
https://cdn.orical.jp/UI/ultraman/policy-202407.html

感謝您使用「超人力霸王電子卡牌收藏」。
如果您有任何預諮詢的問題，請通過以下方式與我們聯繫。
前綴「※」符號之項目為必填內容。

諮詢窗口服務時間：週一至週五 日本時間10:00～18:00 （不含節假日）

某些問題可能需要對您的使用情況進行調查，我們的回覆可能需要一些時間。
此外，對於在服務中未公開的內容等，我們將對部分諮詢內容不進行個別回覆。
對於與「超人力霸王電子卡牌收藏」無關的問題，即使聯繫我們，我們可能也無法回覆，敬請諒解。

※即使我們回覆郵件，也可能會頻繁出現郵件無法投遞或報錯返回的情況。
※如果您的設備有設定接收指定域名，請更改設定以便可接收「@ventus-inc.com」的郵件。
※收到諮詢後，我們會發送自動回覆郵件以確認收到您的問題。
若您未收到自動回覆郵件，請檢查您的郵件分類設置或垃圾郵件資料夾。
若三天後仍未收到回覆郵件，可能是出現上述錯誤情況。非常抱歉給您帶來困擾，請再次檢查您的設置後，與我們聯絡。

※所有諮詢由ventus株式會社進行處理。
※有關ventus株式會社的隱私權政策，請參考以下頁面。
https://cdn.orical.jp/UI/ultraman/policy-202407.html

Some sections are not entered correctly.

Please enter your registered email address. 請輸入您所登錄的電子郵件地址
Please enter again for confirmation. 請再次輸入以確認

Please provide information about your usage environment to the extent you can below.

Please provide the ID listed on Card Catalog, the date and time of occurrence, your device, the version of your OS, your browser, and your communication status. If you do not know, please write "Unknown".

請在下面提供您所知道的使用環境的相關資訊。

請記錄您的卡牌圖鑑上的ID，發生日期，使用中的手機型號，OS系統版本，瀏覽器以及您的網路通訊狀況。如果不確定，請填寫「不明」。

Please provide the ID displayed on Card Catalog on the home screen.
請提供在主畫面上顯示的卡牌圖鑑的ID。
If you are unsure, an approximate date and time is fine.
如果不確定，也可填寫大致的日期。
Please specify version of the application you were using when the problem occurred during your inquiry.
當您遇到故障聯繫我們時，請記錄您遇到故障時正在使用的應用程式版本。

Please provide as much detail as possible about your inquiry below.

By referring to the "FAQ" within the service, you may be able to resolve it at an early stage. Please make use of it.

Depending on the content of your inquiry, we may not be able to respond.
Please write in as much detail as possible so that we can understand the situation and events.
If you have a screenshot that shows the situation, please send it from below.

請在下方盡可能詳細描述您的問題。

透過查看本服務內的「常見問題」可能能夠迅速解決您的問題，請務必利用。
根據您諮詢的內容，我們可能無法提供答覆。
請盡可能詳細描述發生的情況，讓我們能了解事件的狀態。
如果有相關情況的截圖，請透過以下方式發送給我們。

The file size should be less than 100 MB.
Please upload screenshots or other files that can illustrate the situation.
文件大小不超過100MB。
請上傳能夠了解發生情況的截圖等。
File size is 100 MB or less.