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believe Bicycle rental terms and conditions
“believe Bicycle Rental” is operated and managed by bicycle shop “believe” and its operating company Crossover Co., ltd.
These terms of use apply to customers (hereinafter referred to as users) when using this rental bicycle.
It stipulates matters that must be observed.
If you use this rental bicycle, you must comply with these terms and conditions.
1. Application for use
Applications can be made using applying form on our homepage or by email. Your application is confirmed when you got the confirmation mail from us.
*Reservations cannot be made over the phone.
On the first day of your use, please fill out the necessary information on the user form and present it along with your ID or passport. Please note that we will not make a copy of your ID or keep the number.
Person applying for use must be 18 years of age or older.
We may refuse your application if any false information is provided on the application form.
2. Use of personal information
Personal information obtained by our company in connection with the use of this service will be handled in accordance with the "Personal Information Protection Policy" separately established by our company.
3. usage fee
Please refer to the price list on the homepage.
Full payment is required on the first day of use.
4. pick up and return
Please pick the bicycle up and return it within the usage time (time specified in the application).
Please return rental bicycles to the store at your own risk.
We cannot rent more than one bicycle to one person at the same time.
If you return the bicycle after business hours, you will be charged a late fee.
- Return between 7pm and 8pm: 5,500 yen/unit (tax included)
- Return after 8pm: 5,500 yen/unit (tax included) + 3,300 yen/30 minutes (tax included) will be added.
In addition, if we determine that you are committing a malicious act, such as returning the car significantly past the return time without permission, we may take measures such as filing a complaint with the local police station.
4. damage
In case of accidents or damage of bicycle during the period of use, please contact us immediately.
In principle, the user will be responsible for any repairs that occur during rental, unless the breakage or damage is caused by our company.
If the user repairs the bicycle themselves without prior consent, we will not cover the repair costs.
For any breakdown or damage to the bicycle caused by the user, the actual cost of repairs will be charged. An invoice will be sent to the address you provided in your application.
Furthermore, even if damage is caused to the user or a third party due to a breakdown of the bicycle, our company will not be held responsible in any way unless such damage is attributable to our company.
5. theft and loss
Please be responsible for managing your rental bicycle and accessories. If the bicycle is left unlocked or lost due to circumstances attributable to the user, the user will be responsible for the cost of the loss. If your bicycle is stolen or lost during the rental period, please contact believe immediately.
If a bicycle is left in a no-parking area and removed, the user will be responsible for returning it, and all costs incurred in returning the bicycle will be borne by the user.
6. accidents
We shall not be held liable for any damages incurred by the User due to accidents, theft, etc. caused by a third party during the period of use.
If you are involved in an accident during the period of use, you must immediately call 110 or report the accident to a local police box or police station, take measures as prescribed by law, and report the date, time, location, cause, and circumstances of the accident to our company.
If you need to settle an accident, please do so at your own risk. If our company suffers damage, including when we are forced to pay compensation to a third party, we may claim compensation from the user.
7. lost key
If you lose the key to a bicycle that we have rented out to you, a replacement fee of 3,300 yen (tax included) will be charged.
8. insurance
Insurance fee is not included in believe Bicycle Rental. Please purchase insurance yourself if necessary.
9. Prohibitions
Users should not do the following:
(1) Drinking alcohol, reckless driving, and other acts that violate traffic laws.
(2) Use in dangerous areas or other inappropriate locations
(3) Parking in areas where bicycle parking is prohibited or in areas that may obstruct the passage of pedestrians or bicycles.
(4) Bicycle modification
(5) If you notice an abnormality with the bicycle (such as a flat tire) while driving, continue driving.
(6) Allowing someone other than the applicant to use the service.
10. Changes to terms and conditions
Please note that these terms, holidays, business hours, service content, etc. are subject to change without notice.
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