Requests Regarding Returns



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<How to Sit on balans Synergy - Video (1 min 24 sec)>

Data shows that using a desk at about half your height when using balans Synergy provides greater comfort, so please first check your sitting posture.


Frequently asked questions from customers are summarized on the page below, so please refer to it.
[balans Synergy Frequently Asked Questions]




"To Prevent Wasting Products Made with Care"

To ensure that products made with care are not wasted, returned products are refurbished and delivered as "Refurbished products" to those who need them.

We call this initiative the "Don't Throw Away! Project," and we ask for your cooperation to continue this project.

For those who can cooperate, we will send the return form by email. Thank you for your understanding.


[Packing Rules]

Returned products will be used by the next user through the "Don't Throw Away! Project."
Please pack as follows to prevent damage during shipping.
Since Balans Synergy cannot be disassembled once assembled, please prepare a packing box yourself.


If there are gaps, fill them with bubble wrap or newspaper as cushioning material.


*Do not pack with only bubble wrap and no box.
*If returning the cover as well, it may be placed in the same box, but please remove it from the cushion.

After this application is accepted, an automatic email will be sent from the address below.
[forwarded-hzumx952k6r6zxx24gct722l@form.run]
If you do not receive the automatic email, please check your spam folder.

*The information entered in this form is managed by our company.

*For inquiries about the information entered in this form, please contact our company directly. Shopping sites cannot respond to these inquiries.

*The information entered in this form will only be used for the purpose of return procedures.